Accessibility information

Introduction
This page provides information on how the ‘bitcoin-gift.com’ service from Bitcoin-Gift meets accessibility requirements and supports use by all people. Status: 28 June 2025

Applicable legal requirements
The Accessibility Enhancement Act (BFSG) and the associated technical standards apply, in particular EN 301 549 in conjunction with the Web Content Accessibility Guidelines (WCAG) at levels A and AA.

Description of the service
Via ‘bitcoin-gift.com’, consumers can select, design and order Bitcoin gift cards or crypto vouchers; the purchase is made online and delivery is usually made digitally as a password-protected ZIP archive within approximately 48 hours.

Explanations on using the service

• Product selection and design: Users select the desired Bitcoin value and a card design; a design generator is available as an option.

• Ordering and delivery: The order is completed online; the gift card is delivered by email as a password-protected archive.

• Contact and support: If you have any questions, you can contact us by e-mail at info@bitcoin-gift.com.

How accessibility requirements are met

• Technical standards: Implementation in accordance with EN 301 549; WCAG success criteria levels A/AA apply.

• Perceptibility: Sufficient colour contrast, alternative text for informative graphics, captions/transcripts for media content, where available.

• Usability: Full keyboard operation, visible focus indicators, accessible forms and understandable error messages.

• Comprehensibility: Clear heading structure, meaningful link and button texts, consistent navigation and predictable behaviour.

• Robustness: Valid HTML, semantic markup and compatibility with common screen readers.

Test methods and status of implementation

• Testing methods: Regular automated checks and manual tests (keyboard and screen reader checks) of the main user paths (product selection, shopping basket, checkout).

• Last review: 19 September 2025

• Result: As things stand, compliance with WCAG criteria A/AA is being sought and has been achieved.

Known barriers and planned removal

• Third-party integrations: Embedded third-party services (e.g. payment or tracking/consent tools) may have limited keyboard operability in some cases.

Use with assistive technologies
The site is designed for use with standard screen readers, magnification software and speech recognition systems. If you encounter any problems, please use the contact details below.

Feedback and contact
Barriers can be reported to:

• E‑Mail: info@bitcoin-gift.com

• Post/telephone:
  Bitcoin Gift Shop
  Ostpreußenstraße 9
  79761 Waldshut-Tiengen
  Please specify the affected page/URL, device, browser and any assistive technologies used.

Arbitration/Complaints
If feedback is not responded to within a reasonable period of time or no remedy is provided, it is possible to contact the competent market surveillance authority.

Competent market surveillance authority

Consumer information on contractual processes

• Provider: Bitcoin-gift, sole proprietorship

• Address and contact details: info@bitcoin-gift.com,
  Bitcoin-Gift Shop
  Ostpreußenstraße 9
  79761 Waldshut-Tiengen
  Telephone: 015750880501

• Key features: Purchase of Bitcoin gift cards with selectable amount and design; digital delivery as a password-protected archive.

• Pricing: Price consists of the Bitcoin exchange rate and any service fees; exchange rate updated at short intervals.

• Payment methods: PayPal

• Delivery/service time: Delivery usually within 48 hours of ordering by email.

• Cancellation/exchange: https://bitcoin-gift.com/cancellation-policy/

Provision and updating
This information is provided in an accessible format and is updated at least once a year or when significant changes are made. Last update: 19 September 2026.

Additional formats
This information can be provided in alternative formats on request (e.g. easy-to-read language, accessible PDF). Please send requests to the contact above.

Findability
This page is linked in the footer of each subpage and referenced in the customer information/terms and conditions.

Statement on third-party content
In the case of embedded third-party services (e.g. payment providers, maps, chat widgets, consent banners), full accessibility may depend on the respective provider; accessible alternatives are being sought.

Legal notice
If individual requirements cannot be fully met temporarily due to third-party restrictions or disproportionate burden, this will be documented; remedial action will be sought.